(KTTS News) — The Missouri Attorney General’s Office has charged a Springfield-based timeshare exit business with violating the Missouri Merchandising Practices Act.

Missouri Attorney General Andrew Bailey charged Relief Solutions International LLC (RSI LLC) and two members of company leadership with breaking the law.

Better Business Bureau (BBB) issued a consumer warning in February 2021.

At the time, more than 100 consumers in 33 states and one Canadian province had filed complaints with the BBB saying the company failed to cancel their timeshares within a promised time frame, failed to issue refunds, gave misleading sales presentations, and provided poor customer service.

Press Release from Better Business Bureau

A Springfield, Missouri-based timeshare exit business, which was the focus of a February 2021 Better Business Bureau (BBB) consumer warning, has been accused of violating the Missouri Merchandising Practices Act in a suit filed by the Missouri Attorney General’s Office.

In late September, Missouri Attorney General Andrew Bailey charged Relief Solutions International LLC (RSI LLC) and two members of company leadership with violating the Missouri Merchandising Practices Act in a petition filed in St. Louis County Circuit Court.

BBB issued a consumer warning on RSI LLC in February 2021. At the time of the release, more than 100 consumers from 33 states and one Canadian province had registered complaints with BBB about RSI LLC. Consumers told BBB that RSI LLC failed to cancel their timeshares within a promised time frame, failed to issue refunds, gave misleading sales presentations, and provided poor customer service.

“BBB applauds the Missouri Attorney General’s action,” said Pamela Hernandez, BBB Springfield regional director. “Hopefully this is the first step in helping consumers regain their hard-earned money.”