(KTTS News) — Bass Pro Shops is apologizing to Garth Brooks fans who had problems getting to the Thunder Ridge Nature Arena concerts last weekend.
It comes after many fans complained about traffic and other issues surrounding the shows.
KY3 says Bass Pro hired an outside contractor, ASM Global, to handle the event.
ASM also works with FEMA.
When Hurricane Ian hit, FEMA took most of the shuttles meant for the concert.
You can request a refund through Ticketmaster, Big Cedar, or by filing a dispute with your credit card.
You can also file a complaint with the Missouri Attorney General.
You can also file a complaint based on the Americans with Disabilities Act through the U.S. Department of Justice Civil Rights Division.
