Leadership Team Developed Following Firings At Mercy

From across four states, an interim leadership team will start working at Mercy in Springfield, developing an action plan for better patient care and safety for patients and workers.

12 employees were recently fired for not living up to Mercy’s standards for care. 

Hospital leaders say workers dealing with people mentally ill and on drugs is a challenge, but the hospital says it wants to exceed federal standards

PRESS RELEASE FROM MERCY:

SPRINGFIELD, Mo. (Sept. 12, 2017)  Beginning today, an interim leadership team will begin working at Mercy Hospital Springfield. That team is supporting local leaders in their efforts to create and implement a plan of action for ensuring the highest levels of patient care and safety, as well as for the safety and well-being of co-workers.

The leaders are coming to Springfield from across the four states Mercy serves. “I can’t say enough about this interim team’s generosity in volunteering to leave their families and regular work to focus on helping us. They bring a fresh perspective and will help bolster local resources,” said Jon Swope, Mercy central region president and interim president of Mercy Springfield Communities. “I’m also humbled by the long hours and tireless efforts our local leaders have provided during the past several weeks.”

After identifying behavior that does not live up to Mercy’s standards of dignity and compassion, Mercy Hospital Springfield has implemented an expanded program of co-worker training on de-escalation techniques and abuse and neglect prevention. Mercy continues to work with state and federal regulators to secure their input on and support for a plan of action.

“With drug addiction and mental health issues at an all-time high, especially in our part of the state, our co-workers are managing increasingly difficult patient needs. Even so, we are committed to providing a safe environment for our patients and our co-workers, and to honoring our Sisters of Mercy founders by cherishing all our patients as created in the image of God,” Swope said.  

Interim leadership appointments are as follows:

  • Jon Swope will assume executive leadership for Mercy Springfield Communities, including Mercy Hospital Springfield. Dr. Alan Scarrow will be taking on other responsibilities for the time being.
  • Jeff Johnston, president of Mercy’s communities in the greater St. Louis area, will serve as interim hospital chief operating officer. Brent Hubbard will remain heavily involved and support Johnston in this role.
  • Di Smalley, president of Mercy’s communities in Oklahoma and a registered nurse by training, will work closely with Dea Geujen in support of our nursing teams.
  • Cynthia Mercer, chief administrative officer for Mercy with a strong background in human resources and co-worker development, will be onsite to support Tanya Marion with education and co-worker relations.
  • Dr. Marc Gunter, senior vice president and chief operating officer for Mercy Clinic and a practicing physician, will partner with Dr. Rob Cavagnol to lend support to our providers.
  • Dr. Keith Starke, Mercy’s chief quality officer, and members of his team will be lending their expertise in quality and safety.

“I want our community to know that we will do whatever it takes to provide the care they deserve and expect,” Swope said. “We want to meet and exceed federal standards.”

 

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